Frequently Asked Questions
Everything you need to know about shopping with Hanna Krakow.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I return or exchange an item?
Hanna Krakow offers a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As our collections vary in fit, we recommend comparing your body measurements to our guide for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are Hanna Krakow garments manufactured?
We pride ourselves on ethical production. Our garments are designed in our flagship studio and manufactured in certified factories that adhere to fair labor practices and high-quality craftsmanship standards.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to follow your package's journey directly to your doorstep.